These terms and conditions of sale (hereinafter – the Rules) are a legally binding document establishing the rights, obligations of the Buyer and the Seller, conditions for purchasing and paying for goods, delivery, return procedures, and other provisions related to the sale and purchase.
1. Definitions
Seller – [Company Name, Reg. No., VAT No., Address, Email].
Buyer – a capable natural or legal person who has registered and/or placed an order.
Consumer – a natural person acting for purposes not related to trade.
Shop – the electronic shop accessible at [Website Address].
Contract – a contract of sale, considered concluded when the Seller confirms the Buyer’s order (automatic email and/or status in the account).
Individual Order – goods manufactured according to the Buyer’s specification (dimensions, materials, design) and/or clearly personalized.
2. General Provisions
2.1. By placing an order, the Buyer confirms that they have familiarized themselves with the Rules and agree to comply with them.
2.2. The Seller may change the Rules; the latest version is published in the Shop and applies to new orders.
3. Account and Contract Conclusion
3.1. The order is placed online: goods/services, delivery, and payment method are selected, and the Rules are confirmed.
3.2. The Seller may suspend or reject an order if it contravenes laws, third-party rights, or public order.
3.3. The Buyer must provide correct data and update it if circumstances change.
4. Prices and Payment
4.1. Prices are indicated in Euros; the final amount (including taxes and delivery) is shown before payment.
4.2. Payment methods: online banking/cards via a payment operator, PayPal, bank transfer based on an advance invoice.
4.3. Order execution begins after the funds are credited.
4.4. Deferred payment / credit limit may apply to B2B clients by separate agreement.
5. Production, Layouts, and Confirmations
5.1. The Buyer confirms that the files they submit meet technical requirements (bleed, fonts, CMYK/ICC, etc.).
5.2. If a proof/preview is provided, production is carried out based on the last version approved by the Buyer. By approving the layout, the Buyer assumes responsibility for the content (texts, dates, contacts, etc.).
5.3. Due to technological features, minor color variations between the screen (RGB) and print (CMYK) are possible. For color consistency, calibrated profiles, test prints, or samples are recommended.
5.4. A reasonable print run tolerance (± quantity) may apply.
6. Intellectual Property and Content Liability
6.1. The Buyer confirms they have the rights to the submitted content (logos, photos, texts) and grants the Seller non-exclusive rights to use it for order production.
6.2. The Buyer is responsible for not infringing on the rights of third parties and shall compensate for any losses if claims arise due to the content provided by them.
7. Terms and Delivery
7.1. The indicative term is provided on the product pages and in the cart: “Production: X w.d. + Delivery: Y w.d.”
7.2. Delivery is organized via couriers and/or to parcel lockers throughout Lithuania.
7.3. On-site pickup: Elektronikos g. 62, Panevėžys and Varnės g. 2, Vilnius (free of charge).
7.4. For large/oversized cargo, additional services (carrying, loading work) may apply by agreement.
7.5. If the Buyer chooses and organizes their own courier, the risk of accidental damage transfers to the Buyer from the moment of handover to the courier; otherwise, from the moment of delivery to the Buyer.
8. Acceptance of Shipment and Reporting Damage (General Procedure)
8.1. Obvious damage – mark it on the courier’s document/app at the time of delivery and take photos.
8.2. Hidden damage – report in writing immediately, but no later than 7 calendar days from delivery; include the order/shipment number and photos.
8.3. Delay – report damage caused by delay in writing within 21 days from the scheduled collection date.
8.4. Do not discard the packaging until the investigation is complete. If the Seller organizes the delivery, they will first resolve the claim with the Buyer (re-production/compensation) and, if necessary, claim recourse from the carrier.
9. Returns and Quality Guarantee
9.1. Quality defects – upon discovering manufacturing defects, transport damage, or a discrepancy with the approved layout, we provide re-production or compensation (depending on the situation).
9.2. Standard (non-personalized) goods can be returned within 14 calendar days of receipt, provided it is not prohibited by law and the item has not been used/damaged.
9.3. Individual orders: the right to withdraw from the distance contract does not apply to goods manufactured according to the Buyer’s specification or clearly personalized. Such goods are non-returnable and non-exchangeable, except for non-conforming ones.
10. Consumer (B2C) Rights and B2B Exceptions
10.1. Consumers are granted the 14-day right to withdraw from the distance contract (where there are no statutory exceptions).
10.2. This right does not apply to B2B purchases; returns are resolved according to the Rules and contracts.
11. Liability and Warranties
11.1. Consumers are covered by statutory warranties for non-conformity of goods; defects are remedied within a reasonable time.
11.2. Indirect losses (lost revenue, project delays, etc.) are not compensated to the extent permitted by law; re-production or compensation applies first.
11.3. Force majeure releases the parties from liability to the extent that it directly causes non-fulfillment of obligations.
12. Privacy and Marketing
12.1. We process personal data according to our Privacy Policy and Cookie Policy; consent is required for non-essential cookies, which you can easily withdraw.
12.2. Newsletters/offers are sent only with consent or based on applicable legal exceptions for existing clients (opt-out is possible at any time).
13. Disputes and their Resolution
13.1. We first resolve disputes through negotiation. If unsuccessful, the law of the Republic of Lithuania applies, and disputes are heard in the competent court.
13.2. Consumers have the right to contact the State Consumer Rights Protection Authority (VVTAT) and/or use out-of-court dispute resolution (ADR) and the EU ODR platform facilities.
14. Changes to the Rules
The Seller may update the Rules; the latest version is published on this page and applies to new orders.